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     101 - Share Insurance
     102 - Fraud  
     103 - Privacy
     104 - Savings Bonds
     105 - NMLS
 

 
     
 
   101 - Share Insurance Coverage    
 
  • The shares in your credit union are insured by the National Credit Union Share Insurance Fund (NCUSIF), which is backed by the full faith and credit of the United States Government. Properly established member accounts in federally insured credit unions are insured up to the Standard Maximum Share Insurance Amount (SMSIA). The basic insurance amount is $250,000 per individual account holder, per federally insured credit union. This includes principal and posted dividends up to a total of $250,000. Joint account holders are insured up to $250,000 per joint account holder, per federally insured credit union. For example, an account with two joint account holders is insured for $500,000 separately from the holders’ individual accounts. This includes principal and posted dividends. IRA and KEOGH accounts are insured, separate from other accounts, up to $250,000 per institution, including principal and posted dividends.
     

  • All funds in a “noninterest-bearing transaction account” are insured in full by the National Credit Union Administration through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to members under the NCUA's general share insurance rules. The term “noninterest-bearing transaction account” includes a traditional share draft account (or demand deposit account) on which the insured credit union pays no interest or dividend. It does not include any transaction account that may earn interest or dividends, a negotiable order of withdrawal (“NOW”) account, money-market deposit account, and Interest on Lawyers Trust Account (“IOLTA”), even if share drafts may be drawn on the account.
     

  • For more information on NCUA Share Insurance Fund go to:   http://www.ncua.gov/DataApps/Pages/SI-Tools.aspx

 
 102 - Fraud  
   
IMPORTANT PHONE NUMBERS:
  • If you feel that your information has been compromised, please contact the Services Center FCU during regular business hours at 1-800-491-4309 or 605-665-4309.
     

  • If your feel your VISA debit/credit card information has been compromised please contact the Credit Union during regular business hours at 1-800-491-4309 or 605-665-4309. VISA’s 24-Hour hotline is reached by calling 1-800-543-5073.

Fraud continues to evolve as consumer’s knowledge and awareness of fraud techniques increase. The purpose of e-mail fraud is to get the consumer to provide confidential information, such as account numbers, passwords and social security numbers. The perpetrator then uses this information to gain access to the consumer’s bank and credit card accounts. To keep you informed, below is information on the three common forms of e-mail fraud: phishing, vishing and smishing.

Phishing was the earliest form of the e-mail scam. An e-mail is sent to the consumer, which appears to be from a legitimate company or financial institution.

  • The e-mail generally states an urgent response is necessary to keep an account from being blocked.
     

  • The e-mail asks the user to verify personal information, such as account number, SSN, card number or personal identification number (PIN), card expiration date, or card security code.

Vishing soon followed phishing. This term is a combination of “phishing” with “voice,” because the fraud is initiated via telephone and/or e-mail. A vishing request can be received in two ways:

  • The consumer receives a telephone call claiming to be from a financial institution or other legitimate company, calling to verify personal information (just as in phishing scams.
     

  • The consumer receives an e-mail or automated telephone call, requesting an urgent response or their account will be blocked. The notification refers to a phone number that when called, asks for personal information (card number, account number, PIN, etc.). Many members are accustomed to entering this information in MATTI (Members’ Automated Teller Transaction Inquiry), so they aren’t alarmed when asked in this situation.

Smishing is the newest form of this scam. This term is a combination of “phishing” with “short message service (SMS)” and is initiated via text message. Smishing can occur when:

  • The consumer receives a text message on a cell phone or other mobile access device, confirming enrollment in a dating service (or other company) and stating the user will be charged $2 per day unless the order is cancelled. Once the recipient clicks to cancel the order, a Trojan horse virus is downloaded that allows the criminal access to the mobile device. This enables the criminal to listen to calls and access information stored on the phone.
     

  • The consumer receives a text message stating an account is in danger and prompts the recipient to respond by verifying personal information.

As these scams gain media attention, fewer people are willing to respond. Unfortunately, the criminals continue to use technology to find new ways to attempt to steal personal information.

REMEMBER:

  • Services Center FCU may ask you to verify your contact information (mother’s maiden name, mailing address, phone numbers, and email address through phone or regular mail, but NEVER through email. The Credit Union will NEVER ask for your: full debit or credit card information, IT’s ME 247 (online banking) password/security questions, PIB security settings, or your CU*TALK (audio response) PIN.
     

  • The Services Center FCU may contact through email, regular mail or by phone to notify you of questionable activity on your account(s) or for other Credit Union related activities.
     

  • A Services Center FCU employee, a Falcon Alert Representative or a Falcon automated system may contact you to verify suspicious activity on your VISA debit or credit card. A verification process can be done to prove the identity of the member being called, but NEVER will you be asked to provide the full debit/credit card number, expiration date, PIN, or CVV (three-digit security code).
     

  • If you feel that your Credit Union account information has been compromised, please contact the Services Center FCU during regular business hours at 1-800-491-4309 or 605-665-4309.
     

  • If your feel your VISA debit/credit card information has been compromised please contact the Credit Union during regular business hours at 1-800-491-4309 or 605-665-4309. VISA’s 24-Hour hotline is reached by calling 1-800-543-5073.
     

  • It is VERY important that your mailing address, email address, home, work and cell phone numbers are current and up to date on all your Credit Union accounts. You can submit changes by logging into your It’s ME 247 (online banking) account, under Preferences, or you can stop by one of our physical locations in Yankton, Springfield or Parkston.

 
   103 - Privacy  
 
  • Services Center FCU may ask you to verify your contact information (mother’s maiden name, mailing address, phone numbers, and email address through phone or regular mail, but NEVER through email. The Credit Union will NEVER ask for your: full debit or credit card information, IT’s ME 247 (online banking) password/security questions, PIB security settings, or your CU*TALK (audio response) PIN.
     

  • The Services Center FCU may contact through email, regular mail or by phone to notify you of questionable activity on your account(s) or for other Credit Union related activities.
     

  • A Services Center FCU employee, a Falcon Alert Representative or a Falcon automated system may contact you to verify suspicious activity on your VISA debit or credit card. A verification process can be done to prove the identity of the member being called, but NEVER will you be asked to provide the full debit/credit card number, expiration date, PIN, or CVV (three-digit security code).
     

  • If you feel that your Credit Union account information has been compromised, please contact the Services Center FCU during regular business hours at 1-800-491-4309 or 605-665-4309.
     

  • If your feel your VISA debit/credit card information has been compromised please contact the Credit Union during regular business hours at 1-800-491-4309 or 605-665-4309. VISA’s 24-Hour hotline is reached by calling 1-800-543-5073.
     

  • It is VERY important that your mailing address, email address, home, work and cell phone numbers are current and up to date on all your Credit Union accounts. You can submit changes by logging into your It’s ME 247 (online banking) account, under Preferences, or you can stop by one of our physical locations in Yankton, Springfield or Parkston.

 
   104 - Savings Bonds  
 

As of January 1, 2012, Savings Bonds will no longer be sold at Financial Institutions or by mail order. If you would like to purchase savings bonds go to where you can purchase, manage, and redeem electronic savings bonds online. Electronic savings bonds are secure and convenient to manage in a Treasury Direct account, and you will no longer have to worry about storing, misplacing, or losing paper savings bonds. In addition, with a Treasury Direct account, members can purchase electronic savings bonds as gifts and convert paper savings bonds to electronic ones. If you are currently holding paper savings bonds, you can continue to redeem them at financial institutions.

 
     
   105 - NMLS (Nationwide Mortgage Licensing System)  
 

Nationwide Mortgage Licensing System & Registry (NMLS)

The NMLS Federal Registry was created at the direction of federal banking regulators to fulfill the registration requirement of federally chartered or insured institutions and their mortgage loan originators in compliance with the Consumer Financial Protection Bureau’s rules and the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”).

As part of the Final Rule implementing the SAFE Act’s federal registration requirement, the federal banking agencies and Farm Credit Administration specified certain information provided to the NMLS Federal Registry be made publicly available.

This information is publicly viewable through NMLS Consumer Access.  NMLS Consumer access is a fully searchable website that allows the public to view information concerning companies and individuals licensed or registered through NMLS.

Use the link below to view the NMLS Consumer Access website.

http://www.nmlsconsumeraccess.org/

NMLS Registration Numbers

Services Center FCU NMLS#408529   
Laurie Warfel NMLS#417494    
Jan Putnam NMLS#417554       
Fonda Lacey NMLS# 873274     
Shannon Hagen NMLS#800145           
Judy Jackson NMLS#417563